Last Updated: 1 April 2027
SECTION 1 — INTRODUCTION
Welcome to Coach James Brown. These Terms of Service ("Terms") govern your use of this website, coachjamesbrown.com, and all associated content, services, programs, resources, downloads, calls, and coaching provided by Coach James Brown ("we", "us", or "our").
Please read these Terms carefully before using this website or engaging with any of our services. They explain what you can expect from us, and what we ask of you in return.
If you have any questions about these Terms, please contact us before proceeding.
SECTION 2 — WHO WE ARE
This website and the coaching services offered through it are operated by:
Business name: Coach James Brown
Website: coachjamesbrown.com
Email: james@coachjamesbrown.com
ABN: available on request
Location: Adelaide, South Australia, Australia
SECTION 3 — ACCEPTANCE OF THESE TERMS
By accessing or using this website, submitting a contact or intake form, downloading a resource, booking a discovery call or coaching call, purchasing a program or service, or participating in any coaching, you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, please do not use this website or engage with our services.
We may update these Terms from time to time. Continued use of the website or services after changes are published constitutes your acceptance of the updated Terms.
SECTION 4 — SERVICES
Coach James Brown offers premium online fitness coaching services to individuals seeking to improve their health, fitness, and physical wellbeing. Services may include, but are not limited to:
One-to-one online fitness coaching
Personalised training program design and delivery
General nutrition guidance and habit education
Lifestyle and accountability coaching
Weekly check-ins and progress tracking
Onboarding forms and client assessments
Access to a coaching delivery platform or application (such as Everfit)
Lead magnets, downloadable resources, checklists, and guides
Email newsletters and educational content
Discovery calls and consultation calls
Paid coaching programs (including payment plan options)
Services are delivered online. The specific inclusions, duration, and delivery format of each offering are described on the relevant service or program page at time of purchase.
We reserve the right to modify, update, or discontinue any service or offering at any time, subject to any obligations owed to existing clients under their current agreements.
SECTION 5 — ELIGIBILITY
Our services are intended for adults aged 18 years or older. By engaging with our services, you confirm that you meet this age requirement.
Individuals under the age of 18 may only access our services with the written consent of a parent or legal guardian, who agrees to these Terms on their behalf and takes responsibility for the minor's participation.
If you are unsure whether our programs are suitable for your health status, age, or circumstances, please consult a qualified medical professional before proceeding.
SECTION 6 — HEALTH AND FITNESS DISCLAIMER
IMPORTANT: The coaching and guidance provided by Coach James Brown is not medical advice, medical treatment, physiotherapy, psychology, dietetic treatment, or any form of clinical or allied health care. It is general fitness, lifestyle, nutrition, and accountability coaching only.
Before beginning any new fitness or nutrition program, you should consult with your general practitioner or a qualified medical professional — particularly if you have any of the following:
Pre-existing injuries, pain, or physical limitations
Cardiovascular, metabolic, respiratory, or musculoskeletal conditions
A history of disordered eating, eating disorders, or a complex relationship with food or body image
Pregnancy, recent post-partum recovery, or any hormonal condition
Mental health conditions, including depression, anxiety, or similar
Current medications that may be affected by changes in exercise or diet
Any other health concern you believe may be relevant
By participating in our coaching programs, you acknowledge that:
Exercise and changes to nutrition and lifestyle carry inherent risks
You are responsible for participating safely and at an appropriate intensity for your current fitness level
You will disclose any relevant health conditions, injuries, limitations, or concerns to your coach before starting and throughout the program
You will stop exercising and seek medical attention if you experience pain, dizziness, chest tightness, shortness of breath, nausea, unusual fatigue, or any concerning symptoms
You understand that the coach is not a licensed medical professional, physiotherapist, psychologist, or dietitian
Nothing in these Terms or in any coaching communication should be interpreted as a diagnosis, clinical assessment, or medical recommendation.
SECTION 7 — NUTRITION DISCLAIMER
Any nutrition guidance provided through Coach James Brown coaching programs, resources, or communications is general and educational in nature. It is intended to support healthy habits, practical food choices, and a sustainable relationship with eating. It is not:
Medical nutrition therapy
Dietetic treatment or advice from a registered dietitian or accredited practising dietitian (APD)
Clinical treatment for an eating disorder, food allergy, or nutritional deficiency
A prescribed nutrition plan for any medical condition
If you have a complex relationship with food, a diagnosed eating disorder, a medical condition requiring specific nutritional management, or concerns about your relationship with food or your body, please seek support from a qualified dietitian, GP, or allied health professional before engaging with our nutrition content.
SECTION 8 — NO GUARANTEED RESULTS
We do not guarantee any specific outcome from our coaching programs or services. Fitness, health, body composition, weight, lifestyle, and wellbeing outcomes vary considerably between individuals and are influenced by many factors, including but not limited to:
Starting fitness level, health history, and body composition
Adherence to training programs and nutrition guidance
Consistency, effort, and engagement throughout the program
Sleep quality, stress levels, and lifestyle factors
Individual physiology, metabolism, and hormonal factors
Other health conditions, medications, or circumstances
Testimonials, case studies, and examples shared on this website or in our content reflect real results achieved by specific individuals and are not a guarantee that every client will experience the same outcome. Your results will depend on your own unique circumstances and the effort you put in.
We will work hard to support you, but we cannot do the work for you. The outcomes you achieve are ultimately a product of your own commitment and consistency.
SECTION 9 — CLIENT RESPONSIBILITIES
When engaging with our coaching services, you agree to:
Provide honest and accurate information in all forms, check-ins, assessments, and communications
Disclose any relevant health conditions, injuries, medications, or concerns before beginning and throughout the program
Follow the guidance provided in a safe and sensible manner appropriate to your current fitness level
Complete weekly check-ins and communications honestly and in a timely way
Take personal responsibility for your own health decisions, training choices, and lifestyle
Communicate any concerns, injuries, or changes in your health as soon as they arise
Treat all coaching materials, programs, and communications as personal-use only and not share them with others
Engage with the coaching relationship in good faith and with respect
Respect reasonable response time expectations and communication boundaries
We are here to walk alongside you, but the ultimate responsibility for your health and the choices you make rests with you.
SECTION 10 — COACHING COMMUNICATION AND RESPONSE TIMES
Coaching communication may occur through various channels, including email, a coaching app or platform (such as Everfit), onboarding or check-in forms, video calls, or other agreed methods.
We aim to be accessible and responsive throughout the coaching relationship. We aim to respond to coaching messages within 1 to 2 business days.
Coaching is delivered during standard business hours unless otherwise agreed. We are not an emergency or crisis service. If you are experiencing a medical emergency, mental health crisis, or urgent situation, please contact emergency services (000 in Australia) or an appropriate support service immediately.
Out-of-scope requests — such as requests for clinical advice, dietetic treatment, or crisis support — may be referred to appropriate professionals rather than addressed through coaching.
SECTION 11 — BOOKINGS, CALLS, AND CANCELLATIONS
Discovery calls and coaching calls may be booked through our online booking platform (Calendly or a similar service). By booking a call, you confirm your availability and intent to attend.
Cancellations and rescheduling: We ask for at least 24 hours' notice if you need to cancel or reschedule a booked call.
Missed calls: If you do not attend a scheduled call without prior notice, that session may be forfeited unless otherwise agreed in writing. We appreciate that unexpected things happen and will always try to be reasonable, but consistent no-shows may affect your program access or call entitlements.
Late arrivals: Calls will begin at the scheduled time. If you are more than 10 minutes late, the session may be cut short or rescheduled at the coach's discretion.
We reserve the right to cancel or reschedule calls due to illness, emergency, or unforeseen circumstances. In such cases, we will provide reasonable notice and offer an alternative time where possible.
SECTION 12 — PAYMENTS AND BILLING
All prices are displayed in Australian Dollars (AUD) unless otherwise stated. Goods and Services Tax (GST) obligations are handled in accordance with Australian tax law.
Payments are processed through Stripe or another approved payment provider. By providing your payment details, you authorise the processing of the agreed payment amount(s).
Full payment: Where payment is made in full, access to the relevant program or service will be granted upon receipt of cleared payment.
Payment plans: Where a payment plan is agreed, payments must be made according to the agreed schedule. Participation in the program does not waive your obligation to complete all scheduled instalments. The full program fee remains payable regardless of whether you complete the program, unless otherwise agreed in writing.
Failed payments: If a scheduled payment fails, we will make reasonable attempts to contact you. Continued failure to pay may result in suspension of or removal from the program. You remain responsible for any outstanding amounts.
You are responsible for ensuring your payment method is valid and up to date. We are not responsible for issues arising from expired cards, insufficient funds, or errors with your payment provider.
SECTION 13 — REFUNDS AND AUSTRALIAN CONSUMER LAW
YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW ARE NOT AFFECTED BY THESE TERMS. Nothing in this section or anywhere else in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Our refund policy for each program or service is stated at the time of purchase. Please read the refund terms relevant to your purchase carefully before proceeding.
Change-of-mind refunds: We are not required by law to provide a refund if you simply change your mind after purchasing. Change-of-mind refunds may be offered at our discretion, but are not guaranteed unless specifically stated in the terms of a particular offer.
Satisfaction guarantees: If a satisfaction guarantee or money-back offer is associated with a specific program, the conditions of that guarantee will be set out in the written terms of that offer. General claims of dissatisfaction without meeting the stated conditions do not automatically trigger a refund obligation.
Consumer guarantees: Under the Australian Consumer Law, you may be entitled to a remedy if a service is not provided with due care and skill, is not fit for the purpose made known to us, or is not provided within a reasonable time (where no timeframe was agreed). If you believe a service has not met these guarantees, please contact us to discuss your concerns.
We take our obligations under Australian Consumer Law seriously and will work with you in good faith to resolve any genuine concern.
SECTION 14 — PROGRAM ACCESS AND DIGITAL RESOURCES
Where access to a coaching platform, app, training program, PDF, video, template, checklist, or other digital resource is provided as part of a paid program, that access is granted for your personal use only during the agreed program period.
You must not share login credentials, forward program content to others, or make materials available to any third party without our prior written permission.
Access to digital resources provided through third-party platforms (such as Everfit) is subject to the relevant platform's terms and conditions as well as these Terms.
Upon completion or termination of a coaching program, continued access to platform resources is not guaranteed unless otherwise stated in your program terms.
SECTION 15 — INTELLECTUAL PROPERTY
All content on this website and within our coaching programs — including but not limited to training programs, frameworks, resources, PDFs, videos, checklists, copy, brand materials, methodologies, emails, and course content — is owned by or licensed to Coach James Brown.
You are granted a limited, personal, non-transferable licence to use materials provided to you as part of a purchased program, for your own personal use only.
You must not, without our prior written permission:
Copy, reproduce, or distribute any materials
Share, sell, or offer program content to any third party
Adapt, modify, or create derivative works from our materials
Use our content for any commercial purpose
Publish or post our materials on social media or any public platform
Breach of these intellectual property provisions may result in termination of your access to our services and, if appropriate, legal action.
SECTION 16 — USER CONDUCT
When using this website or engaging with our services, you agree not to:
Submit false, misleading, or inaccurate information
Misuse, abuse, or attempt to disrupt or interfere with the website or associated systems
Harass, threaten, or behave in an abusive or disrespectful manner toward Coach James Brown or any other party
Share login credentials or allow others to access your account or program materials
Copy, scrape, or extract content from the website without permission
Use the website or services for any unlawful purpose
Impersonate any other person or entity
We reserve the right to suspend or terminate access for any user whose conduct breaches these standards, at our sole discretion.
SECTION 17 — THIRD-PARTY PLATFORMS AND TOOLS
We use a range of third-party tools and platforms to operate our website, deliver coaching, process payments, and communicate with clients. These may include:
Framer — website builder
Stripe — payment processing
Everfit — coaching program delivery and client management
Calendly — booking and scheduling
Kit (formerly ConvertKit) — email marketing
Zoom or Google Meet — video calls
Google Workspace — email and business communications
HelloSign / Dropbox Sign — digital agreements
Analytics or advertising tools as applicable
Each of these platforms operates under its own terms of service and privacy policy. By using our services, you may also interact with these platforms directly. We encourage you to review their policies where relevant. We are not responsible for the content, policies, or practices of third-party platforms.
SECTION 18 — WEBSITE CONTENT AND EDUCATIONAL INFORMATION
The content published on this website, in our emails, on social media, and in any downloadable resources is provided for general educational and informational purposes only.
It is not personalised advice, and should not be treated as medical, dietetic, physiotherapy, psychological, or financial advice. Every individual's circumstances are different, and general information may not be appropriate for your specific situation.
If you have concerns about your health, wellbeing, finances, or any other matter referenced in our content, please seek advice from a qualified professional.
SECTION 19 — TESTIMONIALS AND EXAMPLES
Testimonials, client stories, case studies, and examples shared on this website or in our marketing are genuine and reflect the experiences of real clients. However, they are presented as individual examples only and are not a representation that every client will achieve the same or similar results.
Results depend on many individual factors, including those described in the No Guaranteed Results section above. Testimonials do not constitute a warranty or guarantee of outcome.
SECTION 20 — LIMITATION OF LIABILITY
Nothing in this section limits any rights you have under the Australian Consumer Law.
To the maximum extent permitted by applicable law, Coach James Brown will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of this website, its content, or your participation in any coaching program or service. This includes, without limitation, loss of income, loss of data, personal injury sustained outside a coaching session, or any reliance on general information published on this website.
Our total liability to you for any claim arising in connection with our services will not exceed the total amount you have paid to us for the specific program or service giving rise to the claim, unless a greater liability is required by the Australian Consumer Law or other applicable law.
You acknowledge that you have read and understood the health, fitness, and nutrition disclaimers in these Terms, and that you are voluntarily participating in our coaching programs with an understanding of the risks involved.
SECTION 21 — INDEMNITY
You agree to indemnify and hold harmless Coach James Brown, its related entities, and any associated persons from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
Your breach of these Terms
Your misuse of the website or coaching materials
Any unlawful conduct on your part
Your failure to exercise safely or to seek appropriate professional advice when warranted
This indemnity does not apply to the extent that any loss or damage is caused by our own negligence or wilful misconduct, or where it would be inconsistent with your rights under Australian Consumer Law.
SECTION 22 — PRIVACY
We take your privacy seriously. The way we collect, use, store, and protect your personal information is explained in our Privacy Policy, which forms part of these Terms and is available on this website.
By using our website or engaging with our services, you consent to the collection and use of your personal information as described in the Privacy Policy.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
SECTION 23 — TERMINATION OR SUSPENSION
We reserve the right to suspend or terminate your access to coaching programs or services, at our reasonable discretion, in circumstances including but not limited to:
Breach of these Terms
Non-payment or repeated failed payments
Abusive, threatening, or disrespectful behaviour toward the coach or any third party
Misuse, distribution, or unauthorised sharing of coaching materials
Conduct that creates a safety concern for you or others
Provision of materially false or misleading information
Where termination is initiated by us other than for cause, we will consider any refund entitlement in good faith and in accordance with Australian Consumer Law.
If you wish to exit a program, please contact us directly. Early termination does not automatically entitle you to a refund, but we will discuss your situation reasonably.
SECTION 24 — FAITH-BASED LANGUAGE AND VALUES
Coach James Brown is an explicitly Christian coaching brand. Our content, website copy, programs, and communications may reference Christian values, scripture, stewardship, worship, identity, discipline, and faith-informed frameworks for health and lifestyle.
Participation in our programs does not require you to share our faith. However, you should expect that faith-based language and perspective may form part of the coaching experience.
Any reference to Christian principles in our content is offered as a framework for reflection and motivation, not as theological instruction, spiritual direction, or pastoral care. We are a fitness and lifestyle coaching service, not a church or counselling ministry.
Coaching outcomes — including physical, lifestyle, and personal transformation — are the result of practical application, consistent effort, and personal responsibility. Faith-based framing does not change or replace this reality, and spiritual language does not constitute a guarantee of any particular result.
SECTION 25 — CHANGES TO SERVICES OR TERMS
We may update, modify, or discontinue any part of our website, services, pricing, or programs at any time. We will provide reasonable notice of material changes where it is practical to do so.
The most current version of these Terms will always be published at coachjamesbrown.com. It is your responsibility to review the Terms periodically. Continued use of the website or services following an update constitutes your acceptance of the revised Terms.
Changes to these Terms will not affect your rights under existing agreements unless required by law or agreed in writing by both parties.
SECTION 26 — GOVERNING LAW
These Terms are governed by the laws of South Australia, Australia. Both parties agree to submit to the non-exclusive jurisdiction of the courts and tribunals of South Australia for the resolution of any dispute arising from or related to these Terms or our services.
Nothing in this clause limits your rights under the Australian Consumer Law, which operates as a national law and applies regardless of this jurisdiction clause.
If any part of these Terms is found to be invalid, unenforceable, or inconsistent with applicable law, that part will be severed or read down to the minimum extent necessary, and the remainder of these Terms will continue to apply.
SECTION 27 — CONTACT DETAILS
If you have any questions about these Terms, or about our services, please get in touch.
Business name: Coach James Brown
Website: coachjamesbrown.com
Email: james@coachjamesbrown.com