Coach: James Brown, trading as Coach James Brown, ABN 99 284 438 471, South Australia.
Client: you, the person paying for the programme.

Last updated 14 September 2026.

This one document covers everything: the coaching you are buying, what it costs, how to leave, how your information is handled, and how this website may be used. There is no second document. Nothing else is sent to you later that changes any of this.

Part A. About this agreement

1. Who this is between, and how you accepted it

This agreement is between you and James Brown, trading as Coach James Brown. This agreement, together with the offer and service description shown to you before payment, sets out the coaching you are buying.

You accepted it by ticking the box on the payment page and completing payment. That tick and that payment together are your agreement to everything below.

You confirm that you are at least 18 years old, and that you came to James through your own application and booked your call yourself.

Coaching is not offered to anyone under 18, with or without a parent’s permission.

2. What you are buying

One to one online coaching with James Brown, for a fixed term of three months, six months or twelve months, whichever you selected and paid for.

Your coaching includes:

• A training programme built for you after your onboarding call, delivered in Everfit, and adjusted as you progress

• A nutrition approach matched to what you can sustain, agreed with you. This is general nutrition guidance, not a prescribed meal plan

• A weekly check in, answered personally by James, with a written response

• Direct message access to James

• An onboarding call at the start and a closing call at the end

• On the six month term, six calls of about twenty minutes across the term, including a review at the mid point

Coaching is delivered by James Brown personally. It is not delivered by an assistant, a team member or an automated system.

3. When this starts, and how long it runs

Two dates, and they are usually a few days apart.

• This agreement takes effect on the day you pay.

• Your coaching term starts on the start date agreed at your onboarding call, and runs for the number of months you paid for. If that date has not been agreed within fourteen days of payment, your term starts on the fourteenth day.

Everything measured in this agreement is measured from your term start date, including the thirty days in clause 6 and the months begun in clause 7.

Your term does not renew automatically. Nothing rolls over and nothing bills without a decision from you. If you want to continue afterwards, that is a separate conversation and a separate agreement.

Part B. Money

4. Fees

Prices are in Australian dollars and are the total amount payable. Nothing is added at checkout and there is nothing to pay on top.

There are no other fees. No joining fee, no admin fee, no fee for changing your plan, and no fee for ending early beyond what clause 7 sets out.

Payments are processed by Stripe. James never sees or stores your card details.

5. Payment plans

You may pay in full or by instalments.

A payment plan costs more than paying in full, and that is said out loud before you choose one. It is a payment structure. It is not credit and it is not a discount.

Instalments are charged monthly to the card you paid with. If a payment fails, James will message you within one business day. If it fails again after seven days, coaching pauses and you will be told plainly rather than left to notice. There are no late fees, no penalty charges and no debt collection. If you cannot continue, clause 7 applies and your remaining instalments stop.

6. Your first thirty days

If, within the first thirty days of your term, you decide this is not for you, tell James and he will refund you in full.

There are no conditions. No form, no reason required, no questions about whether you did the work, and nothing you must have completed first. You tell James and he refunds you.

The refund is the full amount you have paid. Nothing is withheld for payment processing, set up, or work already done. You keep everything built for you to that point.

Your refund goes back to the card you paid with, within five business days.

This promise is written here, in the agreement you accepted, rather than only on a sales page. If the two ever differ, this one applies.

7. Ending early, after thirty days

You are not locked in. If you want to stop, tell James.

A month you have entered counts as a whole month. Your coaching and your access end at the end of that month, not on the day you tell him. What happens next depends on how you paid.

If you paid in full

The months of your term you have begun are charged at the three month rate of A$1,000 a month, and everything else you have paid is refunded. The refund is never more than you have paid, and there is never anything further to pay.

Worked example. On the twelve month term at A$8,400, telling James during month six means six months charged at A$1,000, and A$2,400 refunded.

The refund gets smaller as the term goes on and eventually reaches nil. On the twelve month term that point is a little past eight months. On the six month term it is a little past four and a half. On the three month term it makes no difference, because A$1,000 a month is already what you paid.

If you are on a payment plan

Your remaining instalments stop and there is nothing further to pay. Ever. Payments you have already made are not refunded, because you have been paying month by month as the coaching happened rather than in advance.

The calculation above is never used to charge you more. If it would produce a figure higher than what you have already paid, the answer is simply that you owe nothing.

Why it works this way, stated here rather than buried

The longer terms cost less per month than the short one. If you take a long term and leave early, you have in fact had a short engagement, so it is charged at the short engagement price and the rest comes back to you.

Any refund goes back to the card you paid with, within five business days.

8. When life gets in the way

The plan changes. The coaching does not stop.

If you are injured, unwell, travelling or having a month where work takes everything, James makes the plan smaller rather than stopping it. Your nutrition and your habits carry on, because that is most of the result anyway, and your training adapts to whatever you have been cleared for.

There is no limit on this and it costs you nothing. It is the coaching, not an exception to it.

If you genuinely cannot continue at all, you are not locked in. Clause 7 applies.

If James is unavailable for more than five business days, every active client is told and every term is extended by the same number of weeks.

9. If James ends this agreement

James may end this agreement for abuse of him or anyone else, for repeated dishonesty about what you are actually doing that makes coaching impossible, or where a health situation is outside his scope and you decline a referral.

In any of those cases the unused portion of your fee is refunded pro rata at the rate you actually paid. The calculation in clause 7 does not apply. If James ends the agreement, you are not charged a short engagement price for it.

Part C. Health, risk and scope

10. What James is, and what he is not

James is a coach. He holds a nutrition qualification at Certificate IV or Diploma level.

James is not a doctor, a dietitian, an exercise physiologist, a physiotherapist or a psychologist, and nothing provided under this agreement is medical, dietetic, physiotherapeutic or psychological advice, diagnosis or treatment.

Nutrition guidance under this agreement is general in nature. It is not a prescribed or individualised meal plan specifying foods, amounts and timing, which sits outside a coach’s scope of practice in Australia regardless of qualification.

Nothing here diagnoses a condition, treats a condition, or replaces advice from a qualified health practitioner. If you are under the care of one, their advice takes priority over anything in your programme.

If you disclose something outside James’s scope, he will tell you plainly and refer you on. He will not guess, and he will not carry it quietly.

11. Health and honesty

You are responsible for telling James about any condition, injury, medication, symptom or pregnancy that could affect your safety, before you begin and as soon as anything changes.

Where it is appropriate, or where James asks you to, you are responsible for getting medical clearance before you start.

James builds your programme around what you tell him, so what you tell him matters. A programme built on incomplete information is a programme built for someone who is not you.

You agree to stop and tell James if something hurts in a way that is getting worse rather than better, and to follow any referral he makes.

12. Risk, and what you are accepting

Training and changing how you eat carry real risks. Said plainly rather than hidden in a paragraph:

• Muscle soreness, stiffness and fatigue

• Strains, sprains and joint irritation

• Aggravation of an injury or condition you already have

• Injury, including, rarely, serious injury

• In rare cases, cardiac events during exertion

You acknowledge these risks and you accept them. You are taking part voluntarily, you are choosing the level of effort you apply, and you are in control of what you do in any given session.

To the extent the law permits, and except where the law does not allow it to be excluded, James’s liability for death or personal injury arising from the recreational aspects of these services is limited.

Three things this clause does not do, stated here so there is no doubt:

• It does not limit liability for reckless conduct.

• It does not affect your rights under clause 24. Nothing in this agreement signs away a consumer guarantee, because nothing can.

• It is not a release of all claims and it is not an indemnity. You are not being asked to give up rights you cannot give up, and you are not being asked to cover James’s costs if something goes wrong.

13. What is expected of you

• Complete your onboarding call and both intake forms

• Submit your weekly check in, or send one line if you genuinely cannot

• Tell James promptly if anything changes about your health

• Be honest about what you are actually doing, because the coaching is only as good as the information behind it

• Give reasonable notice if you cannot make a scheduled call, so the time can be used

Nothing in this clause affects your rights under clauses 6, 7 or 24. Not doing the work is not a reason James can use to refuse your thirty day refund.

Part D. How the coaching runs

14. Response times

James responds personally to your messages and check ins within two business days. Responses on weekends are slower.

In practice it is usually faster, and he will always do the best he can. Two business days is the promise, so that it is one you can rely on rather than one that is sometimes missed.

This is the only commitment made about availability, and no other availability is promised anywhere.

This is not an emergency service. If something is urgent or you are unwell, contact a doctor or call 000.

15. Results

No specific physical result is promised or guaranteed. What you achieve depends on where you start, your circumstances, and what you do.

In your first week, you and James will write down, in your own words, what you are working towards. Your weekly response tells you honestly how you are tracking against it, in normal language rather than a score or a label.

You will never have to guess where you stand, and you will never reach the end and discover James had been thinking something different the whole time.

Any results, photographs or stories shown by Coach James Brown are real and shared with permission. They are individual examples. They are not a prediction of what will happen for you.

16. Faith, and how James coaches

Coach James Brown is a faith based coaching practice, and James coaches as a Christian. Language about stewardship, discipline and looking after the body you have been given is part of how he talks about the work.

You should expect that, because it is said here before you pay rather than discovered afterwards.

You do not have to share that faith, and nothing about your programme depends on whether you do. Nobody is asked about their beliefs, nobody is preached at, and nobody gets a different standard of coaching either way. Faith is not claimed to produce a physical result.

Part E. Your information and your story

17. Your information

James collects information about your health, your training, your measurements and, if you provide them, photographs. This is collected only to coach you safely and effectively.

Health, injury, body composition, dietary and progress photograph information is sensitive information under the Privacy Act 1988, and is collected only with your consent.

• It is never sold, and it is never shared with anyone except where the law requires it

• It is stored in Everfit and Stripe, which store data outside Australia

• You may ask for a copy, or ask for it to be deleted, at any time

The Privacy Policy sets this out in full and forms part of this agreement.

18. Your story and your photographs

Nothing about you is ever made public without your separate written permission.

That permission is asked for separately from this agreement, it is entirely optional, it covers the exact words and the exact images, and it changes nothing about your coaching either way. You can withdraw it at any time for anything not already published.

Not everyone shares their photographs. That preference is respected without comment.

Part F. The website and the materials

19. Using this website

You may read this website, download what is offered for your own use, and share links to it.

You agree not to scrape it, copy it wholesale, republish it, use it to build a competing offer, misrepresent who you are, or interfere with how it works.

James may change or remove anything on the website at any time. Changing the website does not change this agreement, which is dealt with in clause 26.

20. What is on the website is general information

Articles, videos, downloads and social media content published by Coach James Brown are general information and education. They are not personal advice, they are not medical advice, and they are not tailored to your situation.

Reading something on this website does not make you a client and does not create a coaching relationship. That starts when you pay and clause 3 applies.

21. Intellectual property

Programmes, templates, written materials, videos and the content of this website remain James’s. You may use them for yourself, for as long as you like. Please do not share, sell or distribute them, and please do not use them to coach other people.

Anything you write in a check in remains yours. Clause 18 governs whether any of it is ever made public.

22. The tools James uses

Coaching is delivered using third party services, currently Everfit, Stripe, Calendly, Zoom, Kit and Google Workspace. Each has its own terms and its own privacy practices, and James is not responsible for how they operate.

If one of them becomes unavailable, James will deliver your coaching another way rather than pausing it.

Part G. The legal parts

23. If you are not happy

Tell James. He will respond within one business day and try to fix it.

If you are considering disputing a payment with your bank, please speak to him first. That is a request, not a condition, and it does not affect any right you have.

24. Your rights under the Australian Consumer Law

Nothing in this agreement limits, excludes or modifies your rights under the Australian Consumer Law, including the consumer guarantees that services be provided with due care and skill, be reasonably fit for the purpose you made known, and be supplied within a reasonable time.

Those rights cannot be signed away, and this agreement does not attempt to. Clauses 6, 7 and 8 are in addition to them, not instead of them.

If any part of this agreement would have the effect of excluding, restricting or modifying a consumer guarantee in a way the law does not allow, that part does not apply, and the rest of the agreement continues.

In the ACCC’s own words:

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

25. Liability

Except as set out in clauses 12 and 24, and to the extent the law permits, James is not liable for indirect or consequential loss, and his total liability under this agreement is limited to the amount you have paid under it.

Nothing in this clause applies where the law does not allow it, including the consumer guarantees, and nothing in it limits liability for reckless conduct.

26. Changes to these terms

The version of these terms that applies to you is the version you accepted on the day you paid. A copy of that exact version is kept, and James will send it to you any time you ask.

James may change these terms for new clients at any time. Those changes do not apply to you. Any change to your terms during your term requires your agreement in writing.

Continuing to use the website does not mean you have accepted a new version. Nothing is changed by you failing to notice it.

27. General

This agreement is personal to you and cannot be transferred to anyone else.

If any part of it is found unenforceable, that part is severed and the rest continues to apply.

A delay in enforcing any part of this agreement is not a waiver of it.

This agreement, together with the Privacy Policy, is the entire agreement about the coaching you are buying. It replaces anything said or published before it.

This agreement is governed by the law of South Australia.