Last Updated: 1 April 2027
WHO WE ARE
This policy explains how Coach James Brown collects and handles personal information through coachjamesbrown.com and the coaching services offered. It applies to anyone who uses this website, submits an enquiry, books a call, or becomes a coaching client.
Coach James Brown
Email: james@coachjamesbrown.com
Website: coachjamesbrown.com
WHAT WE COLLECT AND WHY
To provide coaching services, we collect personal information including your name, email address, and contact details. Where relevant to coaching, we also collect health and fitness information such as your goals, body measurements, training history, injury history, nutrition habits, and progress photos.
This information is used to assess whether coaching is a good fit, to deliver and personalise the programme, to manage the coaching relationship, to process payments, and to communicate with you about your coaching. Where you have opted in, it is also used to send you email content and resources.
You can choose not to provide certain information. Where health or fitness information is necessary for safe and effective coaching, this will be explained before you are asked to provide it.
SENSITIVE INFORMATION
Health, fitness, injury, body composition, dietary, and progress photo information may be classified as sensitive information under the Privacy Act 1988 (Cth). This information is collected only where reasonably necessary to provide coaching services and only with your consent. It is not shared publicly without your explicit written permission and is not disclosed to third parties except where necessary to deliver the service or required by law.
PLATFORMS AND OVERSEAS STORAGE
We use third-party platforms to operate this business, including Stripe for payment processing, Google Workspace for email and documents, Calendly for booking, Everfit for coaching delivery, Kit for email marketing, and HelloSign for coaching agreements.
Some of these platforms store or process data outside Australia, including in the United States. By using this website and its services, you acknowledge that your information may be handled by overseas providers subject to their own privacy policies. We do not directly store your payment card details — these are handled securely by Stripe.
COOKIES AND ANALYTICS
This website may use analytics tools such as Google Analytics and advertising pixels such as Meta Pixel to understand how visitors use the site and to deliver relevant advertising. These tools may collect information such as pages visited, device type, and browsing behaviour, and may share that data with Google or Meta in accordance with their own privacy policies.
You can disable cookies in your browser settings at any time. You can also opt out of personalised advertising through your Google account settings or via the Meta Ads Preferences tool.
ACCESS, CORRECTION, AND COMPLAINTS
You can request access to, correction of, or deletion of your personal information at any time by contacting us at [INSERT EMAIL]. We will respond within a reasonable timeframe. In some circumstances deletion may not be possible — for example, where records are required by law — and we will explain why.
If you have a privacy complaint, please contact us first. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
CHANGES TO THIS POLICY
This policy may be updated from time to time. The current version will always be published at coachjamesbrown.com. Continued use of the website after an update constitutes acceptance of the revised policy.
CONTACT
Coach James Brown
Email: james@coachjamesbrown.com
Website: coachjamesbrown.com